NATIONAL VOLUNTEER MANAGER
ABOUT AGE ACTION
We are Ireland’s leading advocacy organisation promoting equality
for us all as we age.
We are working to create a just, inclusive and age-friendly society.
We make our vision a reality through our advocacy work, direct
services and education. We work to ensure older people’s rights are
respected and their voices are heard. We celebrate the contributions
of older people and work to promote everyone’s agency in older age.
We lead the fight in challenging ageism, effecting long term change at
government level and highlighting the disadvantages we face as we grow
older in Ireland.
Our work is driven by an organisation that is professional in its
operations and lives out its values of dignity, participation,
diversity, social justice, and professionalism.
Everything we do is based on recognising uniqueness and experiences.
Our work is varied, encompassing advocacy, education, volunteering for
all ages and services for older people. We actively campaign on issues
that directly impact us all as we age, such as income security,
healthcare and housing. Additionally, we provide practical supports
through our Information Service, Getting Started and Care and Repair
services, as part of our mission to achieve fundamental change in the
lives of all older people and facilitate a better quality of life.
REPORTS TO: HEAD OF PROGRAMMES
THE ROLE
* Develop and deliver an annual operational plan for volunteers with
measurable outcomes and KPIs aligned to Age Action’s strategic aims
and objectives
* Oversee all aspects of the daily operations of the volunteer team,
including but not limited to the line management of the Volunteer team
* Responsible for the positive recruitment, engagement and
experience of volunteers in Age Action
* Lead, support, manage and attend volunteer days, volunteer
recruitment drives, training and information sessions on-line and
off-line
* Align Age Action’s volunteer processes, policies, procedures and
practices with current national and international best practice
* Responsible for the development, management, and continuous
improvement of the Age Action Volunteer eLearning platform
* Develop and manage corporate volunteering opportunities, including
but not limited to building and maintaining corporate relationships,
developing and leading on live and virtual volunteer events to
corporate management
* Develop, support and manage online engagement with current and
future volunteers through social media channels
* Oversee and develop the CRM volunteer database, ensuring GDPR
compliance, and produce regular reports on volunteer activity
* Encourage the adoption of a consistent approach to volunteer
supervision by all line managers and development officers, providing
training to colleagues where necessary
* Act as the Liaison Officer with responsibility for Garda Vetting
of volunteers where applicable
* Support colleagues to develop new volunteer roles and create
appropriate role descriptions
* As required, support funding applications and development plans
for new services that involve volunteers
* Develop volunteer team’s skills and performance through support,
supervision, training and coaching
* Play a full role in the Programmes Management team and uphold the
values of Age Action
* Support colleagues and internal departments as required
* To maintain a flexible approach to all aspects of the job
* Attend meetings and training courses when necessary
* Carry out all reasonable requests of the Head of Programmes
AGE ACTION CURRENTLY RUNS THE FOLLOWING PROGRAMMES NATIONALLY:
1. CARE & REPAIR
The Care & Repair Programme is a major part of providing key services
for older people, especially those who are most disadvantaged. The aim
of the programme is to enable older people to remain living in their
own homes for as long as they wish in increased safety and comfort.
Small repairs are provided by a team of trained volunteers and a
register of local tradespersons is in place who can provide quotations
on larger jobs
2. GETTING STARTED
As part of the fight against digital exclusion and to combat digital
literacy among older people, Age Action's Getting Started programme
delivers training on computers, the internet and mobile phones to
people over the age of *. The programme
addresses the challenges and barriers experienced by older learners.
Volunteers are trained and supported to provide one-to-one tuition in
a relaxed and non-formal learning environment. To date, the programme
has trained over *, *
people nationwide in hundreds of venues.
3. VOLUNTEERING
Volunteering is at the heart of our programmes at Age Action,
supporting both Getting Started and Care and Repair. Our volunteer
team support and train approximately *
volunteers annually. As volunteers give their time and effort for
free, Age Action is committed bringing each volunteer on a journey,
providing monthly training, ongoing support, and skills development
opportunities. In recognition of the incredible difference volunteers
make in the lives of those older people we serve, the volunteer team
continually strive to improve the volunteer programme, ensuring
internal processes align with international practice.
SKILLS REQUIRED:
* Demonstrated commitment to human rights and equality
* Experience of delivering training to volunteers or similar groups
* Evidence of strong initiative – including working across teams
– to create effective approaches to reaching audiences, preferably
in the volunteer sector
* Effectively managing people with different levels of experience
* Excellent people skills and the ability to communicate with a wide
range of key stakeholders
* Experience of contributing to multi-team projects whilst being
able to manage and deliver individual workload
* Excellent IT skills including Microsoft Office (Outlook, Word,
Excel & PowerPoint), and experience of CRM database management
PERSONAL ATTRIBUTES:
* Enthusiasm and drive to interact with volunteers while ensuring
that their actions and activities meet Age Actions needs
* Flexible approach to work and duties, working as a team player
liaising with other colleagues
* Working in line with Age Action’s values and maintaining the
reputation and standing of the organisation
* Capacity for self-reflective practice and willingness to engage in
further training and development
OTHER
* Eligibility to work in Ireland.
CONDITIONS OF SERVICE
LOCATION: Age Action operates a blended working model, this position
will be predominantly working from home, with an expectation of two
days per week based in our Camden Street office. Some travel may be
necessary.
DURATION: Full time - * hours per week on a
permanent contract. Time off in lieu will be provided for any
requirement to work outside normal office hours in the evenings or
weekends.
SALARY: € *, * to
€ *, * DOE.
HOW TO APPLY:
* Please apply by submitting a CV and cover letter in Word format,
noting contact details for two referees by email to: **Apply on the
website**
* References will not be contacted without prior consent.
* The deadline for applications is 1pm on Tuesday **Apply on the
website**st May *.
* Interviews are expected to be held on *th
May * in */**Apply on
the website** Lower Camden Street
_Age Action is committed to equality, diversity and inclusion and we
do not accept discrimination of any kind. We are keen to recruit
colleagues with a range of experience, regardless of age, disability,
gender, gender re-assignment, race, religion or belief, sexual
orientation, marital or civil partnership status or maternity status_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
